Grievance Redressal
We are committed to resolving your concerns promptly and correctly.
At Eligify, customer satisfaction is our priority. If you have any complaints, grievances, or feedback regarding our services or our partner lenders, please follow the steps below to get them redressed.
Level 1: Customer Support
You can reach out to our support team for any immediate assistance or query resolution.
- Email: support@eligify.in
- Phone: 1800-123-XXXX (Mon-Sat, 10 AM - 7 PM)
Level 2: Grievance Officer
If your query is not resolved within 7 working days at Level 1, or if you are not satisfied with the resolution provided, you may escalate the matter to our Grievance Officer.
Name: Mr. [Name of Officer]
Designation: Grievance Officer
Email: grievance@eligify.in
Address: Eligify HQ, [Business Address], India
Level 3: RBI Ombudsman
If your grievance remains unresolved for a period of 30 days, you may approach the Banking Ombudsman appointed by the Reserve Bank of India.
Launch Complaint via RBI CMS Portal